{"id":502,"date":"2026-04-09T14:45:35","date_gmt":"2026-04-09T14:45:35","guid":{"rendered":"https:\/\/ijeti.uniben.edu\/?p=502"},"modified":"2026-04-09T14:45:37","modified_gmt":"2026-04-09T14:45:37","slug":"emotional-intelligence-and-managerial-effectiveness-in-the-nigerian-banking-sector","status":"publish","type":"post","link":"https:\/\/ijeti.uniben.edu\/index.php\/2026\/04\/09\/emotional-intelligence-and-managerial-effectiveness-in-the-nigerian-banking-sector\/","title":{"rendered":"Emotional Intelligence and Managerial Effectiveness in the Nigerian Banking Sector"},"content":{"rendered":"\n

1<\/sup>Inyama Juliet Chidinma,2<\/sup>Olayemi Nwankwo3<\/sup>Okoliko Emmanuel Ojonugwa, 4<\/sup>James Terhile Tyohen 5<\/sup>Eucharia C. Ume<\/a><\/h1>\n\n\n\n

1,2,3&4<\/sup>National Open University of Nigeria, Abuja<\/p>\n\n\n\n

 5<\/sup>Nasarawa State University Keffi,<\/p>\n\n\n\n

Abstract<\/strong><\/p>\n\n\n\n

This study examined the relationship between emotional intelligence and managerial effectiveness in the Nigerian banking industry. The three key dimensions of emotional intelligence – empathy, motivation, and social skills – were evaluated as predictors of managerial effectiveness, which was measured through leadership, decision-making, and team performance outcomes. A cross-sectional survey design was employed to collect data from 267 mid-level and senior managers in commercial banks located in Abuja, Nigeria. Multiple regression analysis was used to test the research hypotheses.<\/p>\n\n\n\n

The findings revealed that all three emotional intelligence dimensions – empathy, motivation, and social skills – had a statistically significant and positive impact on managerial effectiveness. Empathy emerged as the strongest predictor, followed by social skills and motivation. These results highlight the vital role of emotional competencies in enabling banking managers to motivate teams, build lasting relationships, and maintain organizational performance, especially in the face of the industry’s complex and dynamic operating environment in Nigeria. The study contributes to both theoretical and practical understanding of leadership effectiveness in the Nigerian banking context. It recommends that banks incorporate emotional intelligence training into their leadership development programs, use EI assessments in hiring and promotion decisions, and implement mentorship initiatives to cultivate emotionally intelligent managers. Future research should explore the department-specific applications of emotional intelligence and investigate the long-term impacts of EI-based interventions on organizational performance.<\/p>\n\n\n\n

Keywords: <\/strong>Emotional Intelligence, Managerial Effectiveness, Empathy, Motivation, Social Skills<\/p>\n\n\n\n

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Download<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

1Inyama Juliet Chidinma,2Olayemi Nwankwo3Okoliko Emmanuel Ojonugwa, 4James Terhile Tyohen 5Eucharia C. Ume 1,2,3&4National Open University of Nigeria, Abuja  5Nasarawa State University Keffi, Abstract This study examined the relationship between emotional intelligence and managerial effectiveness in the Nigerian banking industry. The three key dimensions of emotional intelligence – empathy, motivation, and social skills – were evaluated […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[19],"tags":[68,69,71,70,72],"class_list":["post-502","post","type-post","status-publish","format-standard","hentry","category-volume-2-issue-3-october-2025","tag-emotional-intelligence","tag-empathy","tag-managerial-effectiveness","tag-motivation","tag-social-skills"],"_links":{"self":[{"href":"https:\/\/ijeti.uniben.edu\/index.php\/wp-json\/wp\/v2\/posts\/502","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ijeti.uniben.edu\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ijeti.uniben.edu\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ijeti.uniben.edu\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ijeti.uniben.edu\/index.php\/wp-json\/wp\/v2\/comments?post=502"}],"version-history":[{"count":1,"href":"https:\/\/ijeti.uniben.edu\/index.php\/wp-json\/wp\/v2\/posts\/502\/revisions"}],"predecessor-version":[{"id":503,"href":"https:\/\/ijeti.uniben.edu\/index.php\/wp-json\/wp\/v2\/posts\/502\/revisions\/503"}],"wp:attachment":[{"href":"https:\/\/ijeti.uniben.edu\/index.php\/wp-json\/wp\/v2\/media?parent=502"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ijeti.uniben.edu\/index.php\/wp-json\/wp\/v2\/categories?post=502"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ijeti.uniben.edu\/index.php\/wp-json\/wp\/v2\/tags?post=502"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}